This morning I(Stacey) received a phone call from my 87 year old grandfather. He was having a major problem. That problem was his television was stuck on channel 9 and he was unable to change it. This was an easy enough fix. I drove to his house were he handed me the cable bill and I searched for the phone number to contact the company for a repair.
When I started to look over the bill I about fainted at what he is being charged. So the first thing I did was contact the customer service line and had them reboot his cable box. That was easy enough! The lady on the phone asked me if she could help with anything else today. I said "Yes you can send me over to the billing department I want to see if we can lower this bill."
I was connected to a nice lady who I told that I thought the bill was to high and before I start checking around with other cable providers I would like to see if they could do anything about it. That quick she said "Yes, I can remove this $2.95 fee for the channel guide he is receiving in the mail since it is also on the television when you select guide." I simply said "Okay is that all?" " I will also give him a $5.00 credit per month for the next 12 months."
It was that easy. I saved my grandfather $95.40 plus tax for the next year with that phone call. While some people see this as to small of an amount to worry about others think why not. It never hurts to ask or put a little threat in about switching companies. I had no intentions of switching his cable but had the feeling that since he has been with this company since May 1982(yes almost 30 years) they would at least give him some kind of discount to keep his business.
Give this a try on your home phone, cable and Internet company. I think you may be surprised to see what they will do. If you do call ask for the Retention Department and always be friendly!
Post a comment if you try this. Let us know if they worked with you to lower your bill.
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